Privacy Policy

Last updated: July 2026

This Privacy Policy explains how ProjectMate ("we", "us") collects, uses, and protects your information when you use our website and services.

Information We Collect

• Account details: name, email, phone number, password (stored securely, never in plain text).
• Location: with your permission (via browser geolocation) or entered manually, used to match students with nearby vendors.
• Order details: service requirements, order history, and payment status.
• Communication: messages you send us via WhatsApp, email, or the contact form.

How We Use Your Information

• To create and manage your account.
• To match students with suitable, nearby vendors.
• To process orders and keep you updated on their status.
• To send you notifications about your orders (with your permission).
• To respond to support requests.

Location Data

We only request your location to help our admin team connect you with a nearby vendor. If your browser or Google can't detect your location accurately, you can enter it manually instead — you're never required to grant location access to use the platform.

Sharing of Information

We share your name, phone number, and location only with the vendor or student assigned to your order — never with unrelated third parties. We do not sell your personal data.

Notifications

If you allow browser notifications, we use them only to alert you about your own order updates. You can revoke this permission anytime in your browser settings.

Data Security

Passwords are hashed and orders are handled through secure, server-side database queries. While we take reasonable precautions, no online system can be guaranteed 100% secure.

Your Choices

You can update your location, request account help, or ask us to remove your data at any time by contacting us.

Contact Us

Questions about this policy? Contact us.